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Site Privacy Policy

Our Online Privacy Policy was designed to reaffirm our commitment to the security and privacy of information we collect from users at the website marca.petrobras.com.br , service provided by Petróleo Brasileiro S.A., hereafter called Petrobras.

This privacy policy covers the treatment given by Petrobras to information capable of identifying users, collected when they are on the Petrobras Brand Identity System (Sistema de Identidade da Marca Petrobras) website on the internet or that will compose the electronic databases of the company.
The Website may have access to links to other external websites whose content and privacy policies are not responsibility of Petrobras. We, therefore, recommend that, when redirected to external websites, the users should always consult the respective privacy policies before providing your information and data.
This Privacy Policy is subject to ongoing improvement and refinement. Therefore, we recommend that it must be read periodically.
If, at any moment, Petrobras makes substantial changes in the way it uses the personal information collected, Petrobras will inform the new privacy conditions: a) to the general public, by prominent announcement on our main page, b) to registered users by electronic communication.

For purposes of this Policy, the following considerations shall be observed :
1) Petrobras collects personal information capable of identifying users when they: a) register on our website, b) participate in our promotions or contests, c) contact us by customer service channels.
2) For each of the data collection modes, different information may be requested according to the purpose of collection. Thus, users will always be informed about the data being collected, leaving it at their discretion to provide the data or not, and, in each case, users will also be warned about the consequences of their decision.
3) Petrobras also receives and automatically records, through cookies, information on their servers on activities originated from the browser, including the IP address and page accessed.

Privacy of our visitors

4) The user personal information entry on this Website and navigation cookies acceptance are not required to browse the Website, being it optional. The user who decides to give their personal data hereby acknowledges and accepts the terms of this Policy.

Of the user

5) All information collected from users is handled safely over the Internet with the use of an encryption process.
6) We will make our best efforts to maintain the integrity and confidentiality of information entrusted to us.
7) Petrobras is committed to protect the online privacy of children. When Petrobras intentionally collects personal information from children under 13, there will be a specific form so that those responsible for them can authorize registration of the underage in the database. The use of such personal information will have exclusively educational purpose in appropriate environments for this, such as "Espaço Conhecer".
8) All personal data collected will be incorporated into the database of Petrobras, under the responsibility of Petróleo Brasileiro S.A. - Petrobras, headquartered at Avenida Chile 65, Rio de Janeiro, RJ, Brazil.
9) Petrobras uses collected information for the following general purposes: (i) optimize the use and interactive experience during user navigation on the Site, (ii) prepare general statistics, alerting the user when they are identified, (iii) answer the questions and requests of its users, (iv) carry out communication campaigns and marketing of relationship campaigns, (v) communicate with users in order to give them information about the company, products, services and promotions.
10) Access to information collected is restricted to personnel authorized for this purpose. Employees and/or authorized personnel who improperly use this information in violation of our Privacy Policy will be subject to the penalties provided in our disciplinary process, without excluding other appropriate legal measures.
11) Unless we have legal or judicial determination, the user information will never be transferred to third parties or used for purposes other than those for which it was collected by Petrobras.
12) Petrobras pledges to use the best protection systems available by Internet technology, which is why it is not responsible for damage arising from your access and/or use by third parties, either fraudulently or negligently.
13) The user guarantees the truthfulness and accuracy of the personal data provided on this Site, assuming the corresponding responsibility if they are not accurate. Petrobras assumes no responsibility in case of inaccurate personal data entered by the user in this Site.
14) The user that enter his/her personal data may, at any time, request to be informed of the contents thereof, as well as the corrections or deletions that he/she deems appropriate, including complete ones, simply by filling out the rectification form.

If you have questions or suggestions, please send an email to canalmarca@petrobras.com.br